User Guide

About membership registration

There are no membership fees or annual fees.
If you wish to place an order, member registration (free) is required.

◎ Member registration method

1. Please proceed with the procedure from theNew member registration page.
2. On the new member registration screen, please enter your information.
   • All input and selection items are required.
   • Please set a valid email address that you use.
   • Please register a password with 5 or more characters in half-width alphanumeric.
3. Please confirm "Terms of use and handling of personal information" and click "Register as a Member".
4. A registration completion email will be sent to the email address you registered.

◎ Notes

• If there is an error in the registered email address, we will not be able to send emails from our store. Please enter it correctly when registering.
• If the registered email address is restricted from receiving emails, you may not be able to receive emails from our store. Please follow the settings of each carrier and remove domain rejection or set “@wbtiger-toraebistore.jp” as designated receiving settings.

About order

If you have completed member registration, please "log in" and proceed to place an order.
When ordering on this site, member registration (free) is required.

◎ How to Order

1. When you press the "Add to Cart" button on the product page, the product will be added to the shopping cart.
2. If you want to continue searching for products, press the "Continue Shopping" button, and if you want to proceed with the purchase procedure, press the "Proceed to Checkout" button.
3. When the order procedure is completed, the "Thank you! ○○" screen will be displayed.
4. An "Order Confirmation Email" will be automatically sent to your registered email address.

◎ Notes

• Adding a product to the cart does not guarantee that the product is reserved. The product is reserved at the same time as the order procedure is completed.
• You cannot place an order that combines Pre-orders start and regular products.
• Changes or cancellations cannot be accepted after an order is placed. Please place your order after agreeing to this.
• If you do not receive the order confirmation email, there may be a possibility of receiving it in the spam folder, incorrect email settings by the customer, or incorrect email address entry. Please check and contact us from the InquiryForm.
• Please make sure there are no mistakes in the input of the delivery destination information before completing your order.
  We cannot handle address changes (redelivery) after shipping from our store, so please contact Yamato Transport yourself.
  We cannot guarantee any additional shipping charges incurred due to address changes (redelivery).
  Please check here for details.

◎ About cancellation

As a rule, we do not accept order cancellations. Please place your order after understanding this in advance.

About the payment

You can choose from the following methods.

• Credit Card Payment
• Apple Pay
• Mobile Payment (PayPay)
• Postpaid Paidy

● Credit Card Payment

◎ Available credit cards

• VISA / JCB / Master Card / American Express

◎ Payment Installments

• One time

◎ Notes

• The usage date (settlement date) of the credit card will be "order date" for both in-stock products/Pre-orders start.
• The closing date of the credit card varies depending on the card company you use. Please check with your credit card company.
• In the case of Pre-orders start, there may be cases where the payment is deducted before the product arrives at your hand. Please understand this in advance.

◎ About registration of credit card number

If you register your email address and mobile phone number with "Shop Pay", you can simply enter the 6-digit code sent via SMS to your registered mobile phone number during the next purchase, making it easy to make payments without re-entering your credit card information.
*The Shop Pay app does not support Japanese and cannot input addresses in Japanese, so please register from the web page.
⇒Register/Login to Shop Pay here (external site)

● Apple Pay

◎ Payment method

Tap the Apple Pay button displayed on the checkout screen and log in to Apple.
After logging in, select the registered delivery destination and credit card, etc., and complete the procedure.

* Please check the official Apple page (external site) for setup methods.

● Mobile Payment (PayPay)

It is an electronic payment to be paid using the QR code of the smartphone and a dedicated application.
In our shop, we use the SB Payment payment service.
You need to register on PayPay in advance to use.

◎ You can use the smartphone payment

• PayPay

◎ Payment method

【If accessing via smartphone】

1. When ordering, select "PayPay" on the payment screen.
2. If you tap "Order completion", you will move to the SB Payment settlement screen. Please select PayPay from your desired payment method.
3. Check the displayed payment amount and tap "Proceed".
4. The smartphone payment app will start, so please tap "Pay" according to the screen.

【If accessing via PC】

1. When ordering, select "PayPay" on the payment screen.
2. If you tap "Order completion", you will move to the SB Payment settlement screen. Please select PayPay from your desired payment method.
3. The QR code is displayed. If you scan the QR code on the smartphone where the payment app is installed, the payment procedure screen will be displayed.

◎ Notes

• After moving to the smartphone settlement app, please make a payment procedure within the following hours.
  PayPay: After moving to the PayPay app [within 5 minutes]

● Postpaid Paidy

Paidy allows you to consolidate and pay your bill at a convenience store or bank the following month. There is no transaction fee for each purchase, but the payment method for the billing month may incur different fees. Please check the official Paidy page (external site) for details.

◎ Payment method

1. When ordering, select "Postpaid Paidy" as the payment method and enter your email address and mobile phone number.
2. Enter the 4-digit verification code sent via SMS, and your order will be complete.
3. You will receive a notification of the billing amount via email and SMS from Paidy between the 1st and 5th of the following month, so please select a payment method and pay by the 27th of the following month.

* For details, please check the official Paidy page (external site).

About delivery

◎ Delivery company

Yamato Transport TA-Q-BINI will ship it.

◎ Delivery fee

If the amount of one order is ¥11,000 (tax included), it will be free shipping. * Excluding Okinawa Prefecture

* All are tax included

◎ Days from Order to Shipping

If the product is in stock, the order for the desired delivery date will be shipped within 7 business days excluding Saturdays, Sundays, and holidays and our holidays. The order specified by the desired date will be delivered on the desired delivery date and time specified at the time of order.
In the case of reserved items, we will ship within 7 business days excluding Saturdays, Sundays, and holidays and our holidays from the "scheduled shipment date". If you order a reserved product, the delivery date and time cannot be specified. Please understand in advance.

◎ Delivery status after shipping

After shipping the ordered product, please check the "Shipping Completion Email" to be sent to the registered e -mail address.
YamatoInquiryThe URL that can check the number and delivery status is described.

◎ Notes

• We will ship for each order number (order number). You cannot summarize multiple orders.
• We do not ship on weekends and holidays.
• Delivery is only in Japan, and we do not ship overseas.
• Regarding the address change (transfer) after shipment from our shop, by yourselfYamato TransportPlease contact me.
  ※important※
  From the shipment on Thursday, June 1, 2023Yamato TransportThen, the shipping fee when transferring luggage will be charged.
  By "Delivery address address", "long -term absence", "relocation", etc.If the delivery destination is changed (transferred) to the address described in the invoice slip, an additional shipping fee will be charged according to the change destination, and the "recipient" will bear the additional shipping fee (cash on delivery). Will be.
  From our shopYamato TransportWe cannot respond to transfer requests.
  In addition, we cannot guarantee the shipping costs generated by the transfer.
  Click here for details.

About gift wrapping

This site accepts gift wrapping for ¥440 (tax included).
After putting the product in the cart, press the "Add Gift Rapping (¥440)" button on the cart page to add the gift wrapping to the cart.

◎ Notes

• If you purchase more than one product, we will wrap it together. (Individual packaging cannot be accepted)
• You can only want one gift wrapping per order.
  If you wish to wrap it in multiple, please separate your order.
• We will wrap it with materials suitable for the size of your order. We do not specify the size of wrapping materials.
• The product will be delivered with a tag. If there is a price notation, a hidden seal will be attached.
• Products that cannot hide the price due to reserved products, some large products, products, product package specifications, etc. are not eligible for wrapping.
  If you contain non -wrapping products in the cart, you will not be able to proceed to the cash register. Please delete the non -wrapping items and proceed to the cash register.
• In the case of novelty campaigns, novelty is not eligible for gifting. We will not wrap it and will be bundled.
• We do not sell gifts only.
• Due to reasons such as not entering a gift wrapping, we may hold the shipping at our discretion.
• "Noshi" is not supported.

About return / exchange

When the product arrives, first check "whether the product is scratched or defective" or "whether it matches your order".

◎ Returns and exchanges for customer reasons

We do not accept returns or exchanges of products due to customer reasons.
Please check the color, size, characteristics, delivery date, precautions, etc. of the product before ordering before ordering.

◎ Return / exchange due to product problems

We are making every effort, but if you receive defective products such as damages of products or products that are different from your order, we will respond and replace them.

[Within 7 days after the arrival of the product] clearly specify the "relevant product name" and "number".InquiryFormPlease contact us more.
After confirming the contents, we will contact you again.

Please note that if you can not prepare an alternative, such as sold out, we may refund.

• If you contact us after [within 7 days after the arrival of the product]
• If the product is returned without prior notice
• If you have scratches or damage after you use the product
• Request for return / exchange from non -purchasers
• When purchased on non -regular routes such as auction sites
• When purchased at stores other than our shop
• By manufacturing specifications and individual differences
• In addition, if there is no problem based on our provisions

◎ If you can not receive the product and return it to our shop

After shipping the product from our shop, when the customer is returned to our shop without receiving the product (including refusal to receipt, the storage period has passed due to absence, and the destination is not limited to this). We will notify you to your registered email address.
If you would like to re -ship the product, please contact us by reply to the e -mail from our shop within one month after the email notification. In addition, re -shipment will be shipped by postage payment.
If you do not reply to the customer's registered e -mail address after one month after the notification of the email from our shop, you can cancel your order by notifying your registered email address and the following expenses. We will be borne by the customer. If the product price has been paid in advance, if there is a remaining amount deducted by the customer burden, we will process the refund.

• Shipping fee
  * The fee is based on the regional shipping fee set by our shop. DetailsUser GuidePlease check "Delivery".
  * In the case of free shipping order, we will also request the same.
  * If re -shipment is multiple times, we will charge the delivery fee for the number of times.
  * If the shipping cost of the return trip is charged separately according to the terms of the delivery company, the customer will be paid by the customer.
• Actual expenses such as commissions incurred for the ordered product (including wrapping fees and various service fees, not limited to this).

◎ When customers are shipped overseas using overseas delivery agency services

In our shop, delivery is only in Japan.
If you are shipped overseas using overseas delivery agency services, please note the following items.

• Even if the product is damaged after arriving overseas, we cannot accept exchanges or returns.
• Even if a product shortage or mistake is discovered after arriving overseas, we will not be able to accept exchanges, returns, or shortage shipping.

 Thank you for your understanding.

About recommended environment

• Windows: Google Chrome, Mozilla Firefox, Microsoft Edge each latest version
• Mac (Macintosh): Safari, Google Chrome each latest version
• iPhone: Safari latest version
• Android: Google Chrome latest version

If you are using Internet Explorer, it may not be displayed correctly, so please use Microsoft Edge.
If there is a problem with the site display or operation, please try it in the above recommended environment.

Inquiry

Inquiry

[Reception time] Monday -Friday / 10:00 to 17:00 ( * excluding Saturdays, Sundays, and holidays)