User Guide

About membership registration

There are no joining fees or annual fees.
To place an order, you must register as a member (free of charge).

◎How to register as a member

1. New member registration pagePlease proceed to the next step.
2. Please enter your information on the new member registration screen.
   • All input/selection items are required.
   • Please set a valid email address that you are currently using.
   • Please register your password using half-width alphanumeric characters and at least 5 characters.
3. 「Terms of serviceand Handling of Personal Information,” and then click “Register as a member.”
4. A membership registration completion email will be sent to the email address you registered.

◎Notes

• If your registered email address is incorrect, we will not be able to send you emails. Please enter your details correctly when registering.
• If your registered email address is restricted, you may not be able to receive emails from our store. Please follow the settings of each mobile phone company to cancel domain rejection or set up designated reception for "@wbtiger-toraebistore.jp".

About orders

If you have already registered as a member, please log in and proceed to order.
To place an order on this site, you must register as a member (free of charge).

◎How to order

1. merchandiseWhen you press the "Add to Cart" button on the page,merchandisewill be added to your shopping cart.
2. continuemerchandiseIf you would like to search for the item, please press the ``Continue Shopping'' button, and if you would like to proceed with the purchase process, please press the ``Proceed to Checkout'' button.
3. Once the order procedure is complete, the "Thank you! Mr.○○" screen will be displayed.
4. An "order confirmation email" will be automatically sent to your registered email address.

◎Notes

• merchandiseWhen you add the item to your cart, themerchandiseThis does not mean that you have secured the As soon as the order process is completedmerchandiseis ensured.
• reservationmerchandiseand normalmerchandiseIt is not possible to order all at once.
• We cannot accept changes or cancellations after placing your order. Please understand this before placing your order.
• If you do not receive an order confirmation email, it may have been received in your spam folder, your email settings may be incorrect, or you may have entered the email address incorrectly. After checking,InquiryformPlease contact us.
• Please make sure that the delivery address information is correct before completing your order.
  We are unable to handle address changes (transfers) after shipping from our store, so you must do so by yourself.Yamato TransportPlease contact us.
  We cannot guarantee any additional shipping charges incurred due to address changes (forwarding).
  Please check here for details.

◎About cancellation

As a general rule, we do not accept cancellations of orders. Please be aware of this before placing your order.

About payment

You can choose from the following methods.

• Credit card payment
• Apple Pay
• Rakuten Pay
• d payment
• Smartphone payment (PayPay, au PAY)
• Pay later Paidy

●Credit card payment

◎Available credit cards

• VISA / JCB / Master Card / American Express

◎Number of payments

• 1 time

◎Notes

• In stock on the day you use your credit card (settlement date)merchandise/ReservationmerchandiseBoth of these are the "order date".
• The closing date for credit cards varies depending on the credit card company you use. Please check with your credit card company.
• reservationmerchandiseIf so, have it on hand.merchandiseThe payment may be deducted before it arrives. Thank you for your understanding.

◎Regarding credit card number registration

If you register your email address and mobile phone number with Shop Pay, you can easily make a payment by simply entering the 6-digit code sent to your mobile phone number via SMS the next time you make a purchase, without having to enter your credit card information again.
*The Shop Pay app does not support Japanese and cannot input addresses in Japanese, so please register from the web page below.
⇒ Click here to register and log in to Shop Pay (external site)

●Apple Pay

◎Payment method

Tap the Apple Pay button displayed on the ordering screen to log in to Apple.
After logging in, select the registered shipping address, credit card, etc., and complete the procedure.

*How to setApple official page (external site)Please check more.

●Rakuten Pay

You can make smooth payments using your usual Rakuten ID and password. Earn and use Rakuten points! Please use Rakuten Pay, which is ``simple,'' ``safe,'' and ``advantageous.''
*Rakuten Points can only be earned when paying with Rakuten Card, Rakuten Points, or Rakuten Cash.

◎Payment method

1. When placing your order, select "Rakuten Pay" on the payment screen and click "Confirm Order".
2. When you tap "Order Completed", you will be redirected to the KOMOJU payment screen.
3. You will be redirected to the Rakuten member login screen, so please log in with your Rakuten ID.
4. Please check the information displayed on the Rakuten Pay site and complete the payment.

◎About usage history

Regarding Rakuten Point usage, you will receive an automatic email sent from Rakuten, orRakuten Pay usage historyPlease check.

●d payment

Collect d points according to your payment amount! I can use it! This is Docomo's easy, convenient, and economical service.
Payment methods include the convenient combined payment of telephone charges and credit card payment, so even non-Docomo customers can use the service.
For detailsd payment official pagePlease check more.

◎Payment method

1. When ordering, select "d payment" on the payment screen and click "Confirm order".
2. You will be redirected to the login screen, so please log in with your d account.
3. Please check the information displayed on the d Payment site and complete the payment.

◎About usage history

Regarding the amount of d Points used, you will receive an automatic email sent from Docomo, ord payment usage historyPlease check.

●Smartphone payment (PayPay, au PAY)

This is an electronic payment method where you pay using a QR code or a dedicated app.
Our store uses KOMOJU's payment agency service.
To use it, you need to register with PayPay or au PAY in advance.

◎Smartphone payment available

• PayPay
• au PAY
  

◎Payment method

【If you are accessing with a smartphone】

1. When ordering, please select your preferred payment method on the payment screen.
2. When you tap "Order Completed", you will be redirected to the KOMOJU payment screen.
3. Check the displayed payment amount and tap "Proceed".
4. The smartphone payment app will launch, so follow the on-screen instructions and tap "Pay".
   

【If you are accessing from a PC】

1. When ordering, please select your preferred payment method on the payment screen.
2. When you tap "Order Completed", you will be redirected to the KOMOJU payment screen.
3. A QR code will be displayed. When you scan the QR code with a smartphone that has the applicable payment app installed, the payment procedure screen will be displayed.
   

◎Notes

• After moving to each QR code payment app, please complete the payment procedure within the time shown below.
  PayPay: After moving to the PayPay app [within 5 minutes]
  au PAY: After moving to the au PAY app [within 5 minutes]
  

●Pay later Paidy

Paidy is a payment method that allows you to pay the entire amount at a convenience store or bank the following month.
There is no payment fee for each purchase, but the payment fee will vary depending on the payment method for the billed amount in the month of billing. For detailsPaidy official page (external site)Please check more.

◎Payment method

1. When ordering, please select "Pay Later Paidy" as your payment method and enter your email address and mobile phone number.
2. Your order will be completed by entering the 4-digit verification code sent via SMS.
3. You will receive notification of the invoice amount from Paidy via email and SMS between the 1st and 5th of the following month. Please select your payment method and pay by the 27th of the following month.

*For detailsPaidy official page (external site)Please check more.

About delivery

◎Delivery company

Yamato Transport TA-Q-BINWe will ship it by.

◎Shipping fee

Free shipping is available for orders over ¥11,000 (tax included).

*All prices include tax

We charge a flat rate of 1,320 yen (tax included) nationwide, and are not eligible for free shipping.
*Okinawa is not eligible for e-gifts.

◎Number of days from order to shipping

In stockmerchandiseIf the desired delivery date is "No specified", the order will be shipped within 7 business days from the "order date" excluding Saturdays, Sundays, holidays, and company holidays. Orders that specify a desired delivery date will be delivered on the desired delivery date and time specified at the time of ordering.
reservationmerchandiseIn this case, the item will be shipped within 7 business days from the scheduled shipping date, excluding Saturdays, Sundays, holidays, and company holidays. reservationmerchandiseIf you order, you cannot specify the delivery date and time. Thank you for your understanding.

◎Delivery status after shipment

OrdermerchandiseAfter shipping, please check the "shipment completion email" sent to your registered email address.
Yamato'sInquiryThe number and URL where you can check the delivery status are listed.

◎Notes

• We will ship each order number (order number). We cannot combine multiple orders.
• We do not ship on Saturdays, Sundays, or holidays.
• Delivery is only within Japan, and we do not ship overseas.
• Regarding address changes (transfers) after shipping from our store, it is up to the customer himself/herself.Yamato TransportPlease contact us.
  *Important*
  From shipments on Thursday, June 1, 2023,Yamato TransportShipping charges will be incurred when forwarding the package.
  Due to "wrong delivery address", "long-term absence", "movement", etc.If the delivery address is changed (transferred) to an address different from the address stated on the invoice, additional shipping charges will be incurred depending on the changed address, and the recipient will be responsible for paying the additional shipping charges (cash on delivery).
  From our storeYamato TransportWe are unable to accommodate transfer requests to .
  Additionally, we cannot guarantee any additional shipping charges incurred due to forwarding.
  Please check here for details.

About gift wrapping

We accept gift wrapping for a fee of ¥440 (tax included) on this site.
merchandiseAfter adding to your cart, press the "Add gift wrapping (¥440)" button on the cart page to add gift wrapping to your cart.

◎Notes

• merchandiseIf you purchase multiple items, we will wrap them all together. (Individual packaging is not available)
• You may only request one gift wrapper per order.
  If you would like to have multiple items wrapped, please separate your order.
• OrdermerchandiseWe will package it with materials appropriate for its size. We do not accept size specifications for wrapping materials.
• merchandisewill be delivered with tags attached. If there is a price listed, a sticker will be attached to hide the price.
• reservationmerchandise, some largemerchandise、merchandiseandmerchandiseThe price cannot be hidden due to package specifications etc.merchandiseare not eligible for wrapping.
  Not eligible for wrappingmerchandiseIf it is included in your cart, you will not be able to proceed to checkout. Not eligible for wrappingmerchandisePlease delete it and proceed to checkout.
• If the item is eligible for a novelty campaign, novelty items are not eligible for gift wrapping. We will not wrap the item and will ship it together.
• We do not sell gift wrapping only.
• Due to reasons such as not being able to fit in gift wrapping, we may suspend shipping at our discretion.
• We do not support "Noshi".

About returns and exchanges

merchandiseWhen it arrives, first of all,merchandisePlease check that there are no scratches or defects on the product and that it matches your order.

◎Returns and exchanges due to customer convenience

Depends on customer conveniencemerchandiseWe do not accept returns or exchanges.
before orderingmerchandisePlease check the color, size, contents, characteristics, delivery date, precautions, etc. before placing your order.

◎merchandiseReturns/exchanges due to defects

We are taking all possible precautions, but in the unlikely event thatmerchandiseDefective products such as damage or items that are different from what you ordered.merchandiseIf we receive the item, we will process a return or exchange.

【merchandiseWithin 7 days after arrival]merchandisePlease specify the name and number of pieces.InquiryformPlease contact us.
After confirming the contents, we will contact you again.

In addition, sold outmerchandisePlease note that if a replacement product is not available, we may issue a refund.
*Even if you return the item in the original box, the replacement item will be shipped in a regular shipping box. Please note that the original BOX cannot be returned.

• 【merchandiseIf you contact us after 7 days after arrival]
• without prior noticemerchandiseIf the item is returned
• The customermerchandiseIf scratches or damage occur after using the
• Request for return or exchange from someone other than the purchaser
• If purchased through an auction site or other channels other than official channels
• If purchased at a store other than our store
• Due to manufacturing specifications and individual differences
• In other cases where no defects are found based on our company regulations.

◎merchandiseIf you do not receive the item and return it to our store

From our storemerchandiseAfter shipping, the customermerchandiseIf the item is not received and is returned to our store (including but not limited to cases where the item is refused, the storage period has expired due to absence, or the address is unknown), we will notify you via your registered email address.
merchandiseIf you wish to have the item re-shipped, please contact us by replying to our email within one month after receiving the email notification. Please note that re-shipping will be done with shipping charges paid on delivery.
If you do not receive a reply or receipt within one month after receiving the email notification from our store, we will notify you to your registered email address and your order will be treated as canceled, and you will be responsible for the following costs.merchandiseIf you have paid the price in advance, we will process the refund for the remaining amount after deducting the customer's burden.

• Shipping fee
  *Prices are based on regional shipping charges determined by our store. For detailsUser GuidePlease check "About delivery".
  *You will be charged the same amount for orders with free shipping.
  *If you have to reship multiple times, we will charge you the shipping fee for each reshipment.
  *If return shipping costs are incurred separately due to the delivery company's terms and conditions, the additional cost will be borne by the customer.
• orderedmerchandiseActual expenses such as fees incurred in connection with (including, but not limited to, wrapping fees and various service fees)

◎If the customer ships overseas using an overseas shipping agency service, etc.

Our store only ships within Japan.
If you use an overseas shipping agency service to ship your item overseas, please be aware of the following.

• “After arriving overseas”merchandiseEven if the product is damaged, we cannot accept exchanges or returns.
• “After arriving overseas”merchandiseEven if a shortage or mistake is discovered, our store cannot accept exchanges, returns, or shipping of missing items.

 Thank you for your understanding.

About recommended environment

• Windows: Google Chrome, Mozilla Firefox, Microsoft Edge latest version
• Mac (Macintosh): Latest versions of Safari and Google Chrome
• iPhone: Latest version of Safari
• Android: Google Chrome latest version

If you are using Internet Explorer, the page may not display correctly, so please use Microsoft Edge.
If you experience any problems with the display or operation of the site, please try using the recommended environment above.

Inquiry

Inquiry

[Reception hours] Monday to Friday / 10:00 to 17:00 (*Excluding Saturdays, Sundays, and holidays)