Inquirybefore

InquiryRegarding

Customer support closure period: December 27, 2025 (Saturday) ~ January 4, 2026 (Sunday)
*Received during the holiday periodInquirywill respond sequentially from January 5, 2026 (Monday).

• In principle, we will respond sequentially within 5 business days. Received on Saturdays, Sundays, holidays, Golden Week, year-end and New Year holidays, and our designated holidays.InquiryWe will check sequentially from the next business day onward.
• Our answer is:InquiryWe will send it to the individual customer. Please do not share all or part of your answers with others, or reprint or post them on social networking sites or other places where the general public can view them.
• InquiryPlease note that this service is only available in Japanese.
  Inquiry and Customer Service are provided only in Japanese language.

Initial defective replacement guidelines

PurchasedmerchandiseWe apologize for the inconvenience, but if a problem is confirmed,merchandiseWithin 7 days after arrivalInquiryPlease.

InquiryPlease check the following points before

• merchandisePlease prepare an image that shows the problem.
• If it is dirty, try wiping it with a damp cloth that has been wrung out. Minor stains that can be wiped off are not eligible for replacement.
  If it cannot be removed by wiping,InquiryPlease indicate that at the time.
• merchandiseIf any parts are missing or damaged, only the affected parts may be shipped.

Cases in which returns or exchanges cannot be accepted

• Returns and exchanges due to customer convenience
• 【merchandiseIf you contact us after 7 days after arrival]
• without prior noticemerchandiseIf the item is returned
• The customermerchandiseIf scratches or damage occur after using the
• Request for return or exchange from someone other than the purchaser
• If purchased through an auction site or other channels other than official channels
• If purchased at a store other than our store
• Due to manufacturing specifications and individual differences
• Paint unevenness, minute scratches, abrasions, sewing, etc. that are difficult to avoid due to the manufacturing process.
• outer bag or box,merchandiseThere are folds, scratches, and stains on the tag, etc.merchandiseIf there is no problem with the main unit
• In other cases where no defects are found based on our company regulations.

Notes on replacement

• without prior noticemerchandiseIf you send us an item, we will not be able to provide an exchange or refund.
• Good products will only be shipped within Japan. Please note that we cannot ship to countries other than Japan.
• merchandiseWithin 7 days after purchase/arrivalInquiryEven sold outmerchandisePlease note that if a replacement product is not available, we may issue a refund.