Inquirybefore

InquiryRegarding

• In principle, we will respond sequentially within 5 business days. Received on Saturdays, Sundays, holidays, Golden Week, year-end and New Year holidays, and our designated holidays.InquiryWe will check sequentially from the next business day onward.
• Our answer is:InquiryWe will send it to the individual customer. Please do not share all or part of your answers with others, or reprint or post them on social networking sites or other places where the general public can view them.
• InquiryPlease note that this service is only available in Japanese.
  Inquiry and Customer Service are provided only in Japanese language.

About changing the delivery address after placing an order

You can change the delivery address yourself using the AI chat function.
“Start chat → Change delivery address”🚚” Please proceed.
Change delivery address

[Confirmation items]
We may not be able to accommodate orders where shipping charges will increase due to a change in the delivery address, or orders that are still in the shipping process.merchandiseAt the customer's own discretion after shippingYamato TransportPlease contact us.

Initial defective replacement guidelines

PurchasedmerchandiseWe apologize for the inconvenience, but we apologize for the inconvenience.merchandiseAfter arrivalwithin 7 daystoInquiryPlease.

InquiryPlease check the following points before

• merchandisePlease prepare an image that shows the problem.
• If it is dirty, try wiping it with a damp cloth that has been wrung out. Minor stains that can be wiped off are not eligible for replacement.
  If it cannot be removed by wiping,InquiryPlease indicate that at the time.
• merchandiseIf any parts are missing or damaged, only the affected parts may be shipped.

Cases in which returns or exchanges cannot be accepted

• Returns and exchanges due to customer convenience
• Due to long-term storage, etc.merchandiseRequest for exchange or return after the support period has passed from the date of arrival
• Returned without prior noticemerchandise(Please be sure to contact us in advance if you wish to exchange or return an item.)
• Scratches or damage caused by customer usemerchandise
• A request from someone other than the purchaser (excluding cases where the request is made by an agent whose authority of representation has been certified in the manner specified by our company).
• If the purchase is made at a store outside of this site (including, but not limited to, auction sites, permanent stores, physical stores, and internet stores).
• If the defect is due to manufacturing characteristics and does not fall under the category of initial defect.

Notes on replacement

• without prior noticemerchandiseIf you send us an item, we will not be able to provide an exchange or refund.
• Good products will only be shipped within Japan. Please note that we cannot ship to countries other than Japan.
• merchandiseWithin 7 days after purchase/arrivalInquiryEven sold outmerchandisePlease note that if a replacement product is not available, we may issue a refund.