FAQ

To place an order on this site, you must register as a member.
You can register for free of charge such as admission fee and annual fee.

1. New member registration pagePlease visit.
2. The member registration screen will be displayed. First name, last name, email address,Please enter your password.
   *Please register your password using half-width alphanumeric characters and at least 5 characters.

If you are unable to register as a member, please check the following.

◎If the error message "This email address is already registered" is displayed
You have already registered as a member using the email address you entered.
If you have forgotten your password, you can reset it.

◎If an error message other than the above is displayed/If registration is not possible due to a reason other than the above
I'm sorry butInquiryformPlease contact us.

After completing the member registration procedure, a registration completion email will be automatically sent. If you have completed the procedure but have not received an email, the following may be the causes.

◎Email address is different
Emails will be sent to the email address you have registered.
If your email address is different from the one you currently use,InquiryformFromInquiryPlease.

◎It has been sorted as spam.
If you are using a free email (such as Gmail), please check your spam folder as the email may have been sorted as spam.

◎There are restrictions on mobile carrier email domain reception.
If your registered email address is restricted from receiving emails, you may not be able to receive emails from this site (password reminder email/order confirmation email/inquiry reply email, etc.). According to the settings of each mobile company, cancel domain rejection, or 「@wbtiger-toraebistore.jp」 Please set up your designated reception settings.

*Notes on mobile carrier email addresses (docomo, au, softbank, etc.)
Even if there is no problem with the domain settings, the email may be recognized as rejected due to the security settings of each carrier and the email may not arrive. Therefore, at our store,We recommend registering an email address other than your mobile carrier email.We are doing so. If you would like to change your email address, pleaseInquiryformPlease contact us.

login pagePlease use the "Forgot your password?" link to reset your password.

We apologize for the inconvenience, butInquiryformPlease let us know that you wish to withdraw from membership.
We will process your withdrawal.

to shopping cartmerchandiseWhen you enter themerchandiseThis does not mean that we have secured stock. Stock will be secured upon completion of the order process.
Therefore, in the cartmerchandiseIf another customer completes the order process with the item in the item, the item may be sold out depending on the quantity in stock.
In addition, if you leave it in your cart for a long period of time, the stock status may change at the time of ordering.merchandisePrices may vary. Thank you for your understanding.

reservationmerchandiseand normalmerchandiseIt is not possible to order all at once.

An order confirmation email will be automatically sent after your order is completed. If you do not receive the email, the following may be the reasons.

◎Email address is different
Emails will be sent to the email address you have registered.
If your email address is different from the one you currently use,InquiryformFromInquiryPlease.

◎It has been sorted as spam.
If you are using a free email (such as Gmail), please check your spam folder as the email may have been sorted as spam.

◎There are restrictions on mobile carrier email domain reception.
If your registered email address is restricted from receiving emails, you may not be able to receive emails from this site (password reminder email/order confirmation email/inquiry reply email, etc.). According to the settings of each mobile company, cancel domain rejection, or 「@wbtiger-toraebistore.jp」 Please set up your designated reception settings.

*Notes on mobile carrier email addresses (docomo, au, softbank, etc.)
Even if there is no problem with the domain settings, the email may be recognized as rejected due to the security settings of each carrier and the email may not arrive. Therefore, at our store,We recommend registering an email address other than your mobile carrier email.We are doing so. If you would like to change your email address, pleaseInquiryformPlease contact us.

As a general rule, we do not accept cancellations of orders. Please be aware of this before placing your order.

We are unable to accept changes to your order after it has been completed. Please be aware of this before placing your order.

Even if you change the delivery address information on My Page after completing your order, the order information will not be changed.
Please check the shipping status of your order and take the following actions.

◎Check the shipping status
InquiryPlease check the shipping status of your order before receiving it.

1. If you have received a "Shipping Information" email from our store
   "After shipping"Therefore,By yourselfYamato TransportPlease complete the change procedure.
2. Please check the delivery status of your order history on My Page.
   • If the delivery status is "Unshipped": "Unshipped". Please contact our store immediately.
   • If the delivery status is "Shipped":"After shipping"It becomes.By yourselfYamato TransportPlease complete the change procedure.

◎ Before shipping
InquiryPlease write the "changed address" on the form and contact us immediately.
*Important*
Even if the delivery status on My Page is "Unshipped",We are unable to make changes to orders that have already begun shipping. Thank you for your understanding.

◎After shipping
Our store cannot accept address changes (forwarding) after shipping.
Please check the information provided in the "Shipping Information" email and do it yourself.Yamato TransportPlease contact us.
*From our storeYamato TransportWe are unable to accommodate transfer requests to .
*We cannot guarantee any additional shipping charges incurred due to address changes (forwarding).

*Important*
From shipments on Thursday, June 1, 2023,Yamato TransportShipping charges will be incurred when forwarding the package.
Due to "wrong delivery address", "extended absence", "movement", etc.If the delivery address is changed (transferred) to an address different from the address stated on the invoice, shipping charges will be incurred depending on the address you change to, and you will be responsible for paying the shipping charges (cash on delivery) at the forwarding address.
Please check here for details.

At our store, in the luggage we deliver,merchandise``Delivery note'' or ``details'' showing the price are not included. Even if you are using it as a gift, please rest assured that the cost of the item will not be passed on to the recipient.

merchandiseAfter shipping, you can issue it yourself on the dedicated page.
You will receive instructions on how to issue a delivery note in the "Shipping Information" email sent after shipping.
*At our store, from the perspective of going paperless and handling personal information, wemerchandiseA "delivery note" with the price listed is not included.
*Also, we do not accept delivery notes by mail. Thank you for your understanding.

merchandiseAfter shipping, you can issue it yourself on the dedicated page.
We will inform you on how to issue a receipt in the "Shipping Information" email sent after shipping.
*In addition, please note that we will not be able to send receipts by mail, andmerchandiseWe do not accept bundling. Thank you for your understanding.

You cannot change your payment method after completing your order.

Paidy will notify you regarding payment methods and charges.

1. [Between the 1st and 5th of the month following your order date], Paidy will send you a notification of the billing amount via email and SMS.
2. Please select your payment method and make your payment by the 27th of the month following your order date.

*You can also check your payment method and billed amount from My Paidy.
⇒ Click here for My Paidy (external site)

*If you have any questions, please check the Paidy official website or contact Paidy directly.InquiryPlease.
⇒Click here for Paidy official website (external site)

As a general rule, our store does not accept credit cards that are not in the name of the orderer. Please note that your order may be canceled as a result of verifying your credit card identity.
If you do not have a credit card in your name, please choose another payment method.

Please use the payment service "Shop Pay".
If you register your email address and mobile phone number with Shop Pay, you can easily make a payment by simply entering the 6-digit code sent via SMS to your mobile phone number the next time you make a purchase, without having to re-enter shipping information or credit card information.
*The Shop Pay app does not support Japanese and cannot input addresses in Japanese, so please register from the web page below.
⇒ Click here to register and log in to Shop Pay (external site)

Shop Pay is a payment service provided by our online shop system.
Once you have registered your email address and mobile phone number with Shop Pay, you can easily make a payment by simply entering the 6-digit code sent to your mobile phone number via SMS the next time you make a purchase, without having to re-enter your shipping information or credit card information.

Changes to the information registered in Shop Pay will not be reflected even if you change our member registration information.
Please log in to Shop Pay and make the changes yourself.
⇒ Click here to log in to Shop Pay (external site)

If you wish to delete your Shop Pay account, please follow the steps below yourself.
⇒Shop Pay account deletion (external site)

1. From the link above, enter the email address registered with Shop Pay and press the "Send Request" button.
2. An email will be sent to the email address you entered to request deletion of your Shop account.
3. Press "Delete account"
4. When the message "Your account has been successfully deleted." is displayed, the deletion is complete.

• When you delete your Shop Pay account, the information stored in Shop Pay will be permanently deleted.
• Since the registered information for Shop Pay and our store are managed separately, deleting your Shop Pay account will not delete your store account.

This is probably due to the fact that you have already registered or used "Shop Pay", so please check the following information.

Shop Pay is a payment service provided by our online shop system.
If you register your email address and mobile phone number with Shop Pay and save your shipping address and credit card information, you can easily make payments next time by simply entering a 6-digit code (SMS authentication). Even if you have used Shop Pay at another store, Shop Pay may start automatically when you place an order at our store using the email address registered with Shop Pay.

If you proceed from the cart while logged in to Shop Pay, you will be automatically redirected to the Shop Pay payment screen. If you would like to order using a different payment method, please try the following.

1. When you click "Proceed to checkout" on the cart screen, you will be redirected to the "Pay now" page with your credit card information entered.
2. Click "Purchase as a guest" under "Pay now".
3. You will be redirected to the checkout screen. Please enter your "shipping address", select your shipping and payment method, and click "Confirm order".

At our storeYamato Transport TA-Q-BINWe deliver it to you.

Shipping charges are set depending on the delivery area.
Regarding shipping charges by region,User Guide"Shipping fee" inPlease check.

You can specify your desired delivery date and time on the checkout screen.
If you would like the item to be shipped as soon as possible, please set the delivery date and time to "No specified".
In addition, reservationmerchandiseYou cannot specify the delivery date for e-gift orders. reservationmerchandiseItems will be shipped sequentially after release. Thank you for your understanding in advance.
merchandiseAfter shipping, we will send you an email with a tracking number, so you can check it yourself.Yamato TransportYou can also contact us.

In stockmerchandisewill be shipped within 7 business days (excluding Saturdays, Sundays, and holidays) from the date of your order.
reservationmerchandiseHa,merchandiseWe will ship within 7 business days (excluding Saturdays, Sundays, and holidays) from the release date.
Regarding individual shipping timesInquiryWe are unable to respond to you regarding this.
Thank you for your understanding.
When shipped, we will contact you by email with the tracking number.

After orderingmerchandiseWe cannot accept requests for bundling. If you order separately, each order will be shipped separately. Thank you for your understanding.

Delivery will only be made within Japan, and we cannot ship overseas.

First of all, you orderedmerchandise"Reservation"merchandisePlease check if it is.
reservationmerchandiseIf this is the case, at the time of orderingmerchandiseThe expected shipping date is indicated on the page.
NormalmerchandiseDespite ordering onlymerchandiseIf you do not receiveInquiryformPlease contact us.

Delivery may be delayed depending on weather and road conditions.
The tracking number and delivery status URL are listed in the "Shipping Information" email sent at the time of shipment. From the delivery status URL,Kuroneko Yamato luggage inquiry system (external site)Please check.

We accept gift wrapping (charges apply) on this site.
If you wish,merchandiseAfter adding to your cart, press the "Add gift wrapping (¥440)" button on the cart page to add gift wrapping to your cart.

Gift wrapping is available for each order, so please specifymerchandiseOnly gift wrapping is not possible.

Customers cannot choose the wrapping material. OrdermerchandiseWe will package it in the appropriate material according to its size. Thank you for your understanding.

"Delivery note" is not included.merchandiseAfter shipping, the orderer can issue it himself on the dedicated page.
You will receive instructions on how to issue a delivery note in the "Shipping Information" email sent after shipping.

In the requester (shipper) column of the transportation company invoice, our store ``White Tiger and Black Tiger　Toraebi Store" will be printed.

We do not provide message cards.

We cannot accept returns or exchanges due to customer convenience. Please be aware of this before placing your order.

We take every precaution, but in the unlikely event that there is an initial defect or the content is different from what you ordered.merchandiseIf we receive the item, we will process a return or exchange.
【merchandiseWithin 7 days after arrival]merchandisePlease specify the name and number of pieces.InquiryformPlease contact us.
After confirming the contents, we will contact you again.
ApplicablemerchandisePlease prepare a photo that shows the defective area.
In addition, sold outmerchandisePlease note that if a replacement product is not available, we may issue a refund.

Please note that we cannot accept returns or exchanges for the following items.

• 【merchandiseIf you contact us after 7 days after arrival]
• without prior noticemerchandiseIf the item is returned
• The customermerchandiseIf the product is scratched or damaged after being used.
• Request for return or exchange from someone other than the purchaser
• If purchased through an auction site or other channels other than official channels
• If purchased at a store other than our store
• Due to manufacturing specifications and individual differences
• In other cases where no defects are found based on our company regulations.

◎If only the shipping box is damaged or soiled
insidemerchandisePlease check themerchandiseIf the item is not damaged or soiled, please accept the item as is. Thank you for your understanding.

◎merchandiseRegarding cases where damage/defacement extends to
Occurred during transportationmerchandiseIf the item is damaged or soiled, please contact the shipping company directly.
merchandiseIf you discover damage or defacement after receiving the product, be sure to take a photo of the damaged or defaced part, have your tracking number ready, and thenmerchandiseWithin 14 days of arrivalYamato TransportPlease contact the service center.

≪Yamato TransportService Center≫
From landline: 0120-01-9625
From mobile phone: 0570-200-000
Telephone reception hours: 8:00 to 20:00 (open all year round)

◎If only the original BOX is damaged or soiled
The original box is the contentsmerchandiseThis is a shipping box to protect the product, so we cannot exchange it even if it is damaged or soiled. Thank you for your understanding.

◎merchandiseRegarding the case where the item is damaged or defaced.
Occurred during transportationmerchandiseIf the item is damaged or soiled, please contact the shipping company directly.
merchandiseIf you discover damage or defacement after receiving the product, be sure to take a photo of the damaged or defaced part, have your tracking number ready, and thenmerchandiseWithin 14 days of arrivalYamato TransportPlease contact the service center.

≪Yamato TransportService Center≫
From landline: 0120-01-9625
From mobile phone: 0570-200-000
Telephone reception hours: 8:00 to 20:00 (open all year round)

From our storemerchandiseAfter shipping, the customermerchandiseIf the item is not received and is returned to our store (including but not limited to cases where the item is refused, the storage period has expired due to absence, or the address is unknown), we will notify you via your registered email address.
merchandiseIf you wish to have the item re-shipped, please contact us by replying to our email within one month after receiving the email notification. Please note that re-shipping will be done with shipping charges paid on delivery.
If you do not receive a reply or receipt within one month after receiving the email notification from our store, we will notify you to your registered email address and your order will be treated as canceled, and you will be responsible for the following costs.merchandiseIf you have paid the price in advance, we will process the refund for the remaining amount after deducting the customer's burden.

• Shipping fee
  *Prices are based on regional shipping charges determined by our store. For detailsUser GuidePlease check "About delivery".
  *You will be charged the same amount for orders with free shipping.
  *If you have to reship multiple times, we will charge you the shipping fee for each reshipment.
  *If return shipping costs are incurred separately due to the delivery company's terms and conditions, the additional cost will be borne by the customer.
• orderedmerchandiseActual expenses such as fees incurred in connection with (including, but not limited to, wrapping fees and various service fees)

As a general rule, we cannot accept exchanges if the problem is due to manufacturing characteristics. In addition, if this is not the case, we may not be able to exchange it because the number is limited.
A bonus postcard may be included in the package, but it cannot be exchanged even if it is damaged or soiled.

We are very sorry, butmerchandiseRegarding the release schedule, we cannot respond individually. ReleasemerchandisePlease check the information below as we will be posting information accordingly.
*Please note that we do not guarantee that information will be posted on the following sites.

• White Tiger and Black Tiger Toraebi Store(This site)
• White Tiger and Black Tiger Info (external site)
• White Tiger and Black Tiger Toraebi Store Official X (external site)

Regarding resale and made-to-order requestsInquiryWe are unable to respond to you regarding this.
Thank you for your understanding.

In the case of resale or made-to-order,White Tiger and Black Tiger Toraebi Store Official X (Twitter) (external site)We will notify you from time to time.

We are very sorry, butmerchandiseWe are unable to respond individually regarding resale/restock information.
For information on resale and restocking,White Tiger and Black Tiger Toraebi Store Official X (Twitter) (external site)We will be posting information from time to time, so please check it out.
*Please note that we do not guarantee that information will be disseminated on X (Twitter).

Also,merchandiseIf you enter your email address in the "Receive notification of arrival" on the page and click "Register," you will receive a notification when the item is in stock, so please use that as well.
*Please note that the arrival notification email does not guarantee stock availability.

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If you experience any problems with the display or operation of the site, please try using the recommended environment above.