FAQ

To place an order on this site, you must register as a member.
Membership fees, annual fees, etc. can be registered free of charge.

1. New Membership Registration PagePlease visit:
2. The membership registration screen will be displayed. Name, email address,Please enter your password.
   *Please register the password in 5 characters or more characters and half-width alphanumeric characters.

If you are unable to register as a member, please check the following.

◎If you receive an error message saying "This email address has been registered"
You have already registered as a member using the email address you entered.
If you have forgotten your password, you can reset it.

◎If an error message other than the above is displayed/If registration is not possible for reasons other than the above
Sorry, but Inquiry Form Please contact us from here.

After registering as a member, the registration completion email will be automatically sent. If you have completed the procedure and still do not receive an email, the following factors may occur:

◎Email address is different
Your email will be sent to the email address you have registered.
If you are using a different email address, Inquiry Form from Inquiry please.

◎Sorted as spam emails
If you are using free email (such as Gmail), it may be allocated as spam, so please check your spam folder.

◎There is a domain reception restriction for mobile carrier emails
If the registered email address is restricted, we may not be able to receive emails from this site (password reminder emails, order confirmation emails, inquiries and reply emails, etc.). Revoke domain rejection according to the settings of each mobile phone company, or "@wbtiger-toraebistore.jp" Please specify the reception settings.

*Notes on mobile carrier email addresses (docomo, au, softbank, etc.)
Even if there are no issues with domain settings, due to the security settings of each carrier, the email may be deemed to be denied and the email may not be received. Therefore, at our store,We recommend registering an email address other than a mobile carrier emailI'm doing it. If you would like to change your email address, Inquiry Form Please contact us from here.

Login page Please use the link "Forgot your password?" link below to reset your password.

Sorry for the trouble, Inquiry Form Please let us know that you wish to cancel your membership.
We will cancel your membership.

Once you add an item to your shopping cart, you do not have stock of the item. Stock will be reserved upon completion of the order process.
Therefore, if another customer completes the order process with the item in their cart in advance, it may be sold out depending on the inventory.
Also, if the product is added to your cart for a long period of time, the availability and product prices may differ at the time of ordering. Thank you for your understanding.

You cannot order pre-order items and regular items at once.

The order confirmation email will be automatically sent after the order is completed. If you do not receive an email, the following factors may occur:

◎Email address is different
Your email will be sent to the email address you have registered.
If you are using a different email address, Inquiry Form fromInquiryplease.

◎Sorted as spam emails
If you are using free email (such as Gmail), it may be allocated as spam, so please check your spam folder.

◎There is a domain reception restriction for mobile carrier emails
If the registered email address is restricted, we may not be able to receive emails from this site (password reminder emails, order confirmation emails, inquiries and reply emails, etc.). Revoke domain rejection according to the settings of each mobile phone company, or "@wbtiger-toraebistore.jp" Please specify the reception settings.

*Notes on mobile carrier email addresses (docomo, au, softbank, etc.)
Even if there are no issues with domain settings, due to the security settings of each carrier, the email may be deemed to be denied and the email may not be received. Therefore, at our store,We recommend registering an email address other than a mobile carrier emailI'm doing it. If you would like to change your email address,InquiryFormPlease contact us from here.

As a general rule, we do not accept cancellations of orders. Please be aware of this before placing your order.

We cannot accept changes to your order after your order has been completed. Please be aware of this before placing your order.

Your order information will not be changed even if your delivery address information is changed on your My Page after the order is completed.
Please check the shipping status of your order and take the following steps.

◎Check the shipping status
Inquiry Please check the shipping status of the relevant order before making this.

1. If you have received an email about shipping information from our store
   "After shipping"So,You yourself Yamato Transport Please proceed with the change procedure to:
2. Please check the delivery status in your order history on your My Page.
   • If the delivery status is "unshipped": "Before shipping." Please contact us immediately.
   • If the shipping status is "Shipped":"After shipping"That's what happens. You yourself Yamato Transport Please proceed with the change procedure to:

◎If before shipping
Inquiry Please contact us promptly by filling out the "changed address" on the form.
※important※
Even if the delivery status on my page is "unshipped",We are unable to accommodate changes to orders that have already begun shipping. Thank you for your understanding.

◎If after shipment
We cannot accept changes (forwarding) addresses after they have been shipped.
Please check the information provided in the "Shipping Information" email and use your own Yamato Transport Please contact us.
*From our store Yamato Transport We cannot accept requests for transfer to.
*We cannot guarantee the shipping costs that may be incurred due to changes in addresses (forwarding).

※important※
From the shipping date on Thursday, June 1, 2023,Yamato Transport This will incur shipping costs when transferring your package.
Due to "incorrect delivery address", "long-term absence", "relocation", etc. If you change (forward) the delivery address to an address that is different from the address listed on the invoice slip, shipping charges will be incurred according to the change destination, and you will be required to pay the shipping charges (cash on delivery) at the forwarding destination.
Please check here for details.

Our store does not include a "delivery note" or "details" with the product price listed in the package you receive. Even if you use this product as a gift, please rest assured that the item price will not be communicated to the delivery address.

After the product is shipped, the customer can issue it themselves on the special page.
We will inform you of how to issue a delivery note in the "Shipping Information" email that will be sent to you after shipment.
*In view of paperless work and handling personal information, our store does not include a "delivery note" with the product price listed on the package you receive.
*We also do not accept delivery notes by mail. Thank you for your understanding.

After the product is shipped, the customer can issue it themselves on the special page.
We will inform you of how to issue receipts via the "Shipping Information" email that will be sent to you after shipment.
*We do not accept receipts by mail or shipping them together with products. Thank you for your understanding.

Payment methods cannot be changed after your order has been completed.

Paidy will notify you of Paidy's payment methods and billing.

1. Paidy will send you an email and SMS notification of the amount of your billing will be sent to you between the 1st and 5th of the month following the order date.
2. Please select your payment method and pay by [until the 27th of the month following the order date].

*You can also check your payment method and billing amount from My Paidy.
⇒My Paidy is here (external site)

*If you have any questions, please check the official Paidy website or directly on Paidy Inquiry please.
⇒ Click here for the official Paidy website (external site)

As a general rule, we do not accept credit cards other than those who place the order. Please note that we may cancel your order as a result of confirmation of your credit card's use.
If you do not have a credit card in the name of the person placing the order, please choose another payment method.

Please use the payment service "Shop Pay."
By registering your email address and mobile phone number using "Shop Pay", you can easily make payments without having to re-enter your shipping address or credit card information by simply entering the six-digit code sent by SMS to your mobile phone number the next time you purchase.
*The Shop Pay app does not support Japanese and cannot enter an address in Japanese, so please register via the web page below.
⇒Click here to register and log in to Shop Pay (external site)

Shop Pay is a payment service provided by our online shop system.
By registering your email address and mobile phone number using Shop Pay, you can easily make payments without having to re-enter your shipping address or credit card information by simply entering the six-digit code sent by SMS to your mobile phone number the next time you purchase.

Changes to the information you have registered with Shop Pay will not be reflected even if you change your membership registration information.
Please log in to Shop Pay and make the changes yourself.
⇒Click here to log in to Shop Pay (external site)

If you would like to delete your Shop Pay account, please proceed by yourself by referring to the following.
⇒Deleting your Shop Pay account (external site)

1. From the link above, enter your Shop Pay email address and press the "Send Request" button.
2. You will receive an email to the email address you entered to say "Request to delete your Shop account."
3. Please click "Delete account"
4. When the message "Your account has been successfully deleted." appears, the deletion is complete.

• When you delete your Shop Pay account, any information stored in Shop Pay will be deleted completely.
• Shop Pay and our store's registration information are managed separately, so deleting your Shop Pay account will not result in the deletion of our store's account.

This may be an impact from registering or using Shop Pay, so please check the details below.

Shop Pay is a payment service provided by our online shop system.
By registering your "email address" and "mobile phone number" using Shop Pay, and storing your shipping address and credit card information, you can easily make payment by simply entering a 6-digit code (SMS authentication) from next time. Even if you use Shop Pay at another store, Shop Pay may automatically start when you place an order using the "Shop Pay registered email address" at our store.

If you proceed from your cart with "Login to Shop Pay", you will be automatically transferred to the Shop Pay payment screen. If you would like to place your order using a different payment method, please try the following.

1. Clicking "Proceed to register" on the cart screen will take you to the "Pay Now" page with your credit card information entered.
2. Under "Pay Now" click "Buy as a guest."
3. You will be taken to the checkout screen. Enter the "Delivery destination", select the shipping and payment method, and click [Confirm Order].

At our store Yamato Transport TA-Q-BIN We will deliver it in.

Shipping charges are set by the delivery area.
Regarding shipping charges for each region, User Guide"Shipping Fee" in Please check.

You can specify the desired delivery date and time on the checkout screen.
If you would like the fastest shipping time, please set the delivery date and time to "No specification."
Please note that delivery dates cannot be specified for pre-ordered items or e-gift orders. Pre-ordered items will be shipped sequentially after they are released. Please be aware of this in advance.
After the product is shipped, we will send you an email with the tracking number, so you can do your own work. Yamato Transport You can also contact us.

Items in stock will be shipped within 7 business days (excluding Saturdays, Sundays, and holidays) from the date of your order.
Pre-ordered items will be shipped within 7 business days (excluding Saturdays, Sundays, and holidays) from the product release date.
Individual shipping dates Inquiry We are unable to reply to you regarding this.
Thank you for your understanding.
When shipped, we will contact you by email with your tracking number.

We cannot accept requests for products to be bundled together after placing your order. If you order separately, the order will be shipped for each order. Thank you for your understanding in advance.

Delivery is only within Japan and we do not accept shipping overseas.

First, please check whether the item you ordered is a "pre-order item."
For pre-ordered items, the estimated shipping date will be listed on the product page when you place your order.
If you only order regular products, but the product does not arrive Inquiry Form Please contact us from here.

Delivery may be delayed beyond schedule depending on weather and road conditions.
The tracking number and delivery status URL will be included in the "Shipping Information" email sent to you at the time of shipment. From the delivery status URL, click "Kuroneko Yamato's baggage inquiry system (external site)Please check ".

This site offers gift wrapping (charges apply).
If you wish to add the item to your cart, press the "Add Gift Wrapping (¥440)" button on the cart page to add gift wrapping to your cart.

Gift wrapping is accepted on a per order basis, so gift wrapping is not possible for only the specified product.

Customers cannot choose wrapping materials. We will package the item in the appropriate materials to suit the size of your ordered item. Thank you for your understanding.

"Delivery note" will not be included. Once the product is shipped, the orderer can issue it yourself on the dedicated page.
We will inform you of how to issue a delivery note in the "Shipping Information" email that will be sent to you after shipment.

The shipping company invoice requester (shipper) column is "Our store "White Tiger and Black Tiger　Toraebi Store" will be printed.

Message cards are not available.

We cannot accept returns or exchanges due to customer convenience. Please be aware of this before placing your order.

We take every precaution, but if you receive a product with a defect or a product that is different from the order you place, we will accept returns or exchanges.
Please specify the "corresponding product name" and "quantity" within 7 days of receiving the product. Inquiry Form Please contact us from here.
After confirming the details, we will contact you again.
Please prepare a photo that will allow you to check for defects in the product in question before waiting.
Please note that if we are unable to provide a replacement product such as a sold-out item, we may refund you.

Please note that we cannot accept returns or exchanges for the following.

• If you contact us after 7 days after the product has been received
• If the item is returned without prior notice
• If scratches or damage occurs after the customer has used the product
• Requests for returns and exchanges from someone other than the buyer
• If you purchase from an auction site or other source of the product
• If you purchase from a store other than our store
• Due to manufacturing specifications and individual differences
• In addition, if no defect is found in accordance with our regulations

◎If only the shipping box is damaged or dirty
Please check the product inside and if the product is not damaged or dirty, please accept it as is, but we apologize. We appreciate your understanding.

◎If the product is damaged or dirty
If you have any damage or dirt to the product that occurs during transportation, please contact the shipping company directly.
If you find damage or dirt after receiving the product, be sure to take a photo of the damaged or dirt area, have a tracking number ready, and then within 14 days of receiving the product. Yamato Transport Please contact the service center.

≪Yamato Transport Service Center≫
From landline: 0120-01-9625
From mobile phone: 0570-200-000
Telephone reception hours: 8:00-8:00 (Open all year round)

◎If only the original box is damaged or dirty
The original box is a shipping box to protect the contents of the item, so it cannot be replaced even if it is damaged or dirty. Thank you for your understanding.

◎In the event that the product is damaged or dirty
If you have any damage or dirt to the product that occurs during transportation, please contact the shipping company directly.
If you find damage or dirt after receiving the product, be sure to take a photo of the damaged or dirt area, have a tracking number ready, and then within 14 days of receiving the product. Yamato Transport Please contact the service center.

≪Yamato Transport Service Center≫
From landline: 0120-01-9625
From mobile phone: 0570-200-000
Telephone reception hours: 8:00-8:00 (Open all year round)

After we ship the product from us, if you do not receive the product and return it to us (including, but not limited to, cases where the item is refused, storage period has passed due to absence, or the address is unknown), we will notify you to your registered email address.
If you would like to have the item re-shipd, please contact us by replying to our email within one month after notifying us. Please note that re-shipment will be shipped with a cash-on-delivery shipping fee.
If you still receive a reply or receive your email after one month has passed since we received an email notification from you, we will notify you to your registered email address to treat your order as a cancellation, and the customer will be responsible for the following costs. If you have paid the product price in advance, we will process a refund for the remaining amount minus the customer's contribution.

• Shipping fee
  *Prices are based on the regional shipping fees set by our store. For more details User Guide Please check "Shipping Information" in the section.
  *We will also charge you the same for orders with free shipping.
  *If re-shipment is repeated multiple times, we will charge you the shipping fee for the number of times.
  *If additional shipping charges will be incurred for the return journey due to the shipping company's terms and conditions, the customer will be responsible for the additional cost.
• Actual fees incurred for the ordered product (including, but not limited to, wrapping fees and various service fees).

As a general rule, we cannot accept exchanges if the product is due to manufacturing characteristics. If this is not the case, it may not be possible to exchange due to limited numbers.
A bonus postcard may be included, but it cannot be replaced even if it is damaged or dirty.

We are very sorry, but we are unable to provide individual answers regarding product release schedules. Information regarding the products released will be provided below as appropriate, so please check it out.
*Please note that we do not promise to distribute information on the following websites.

• White Tiger and Black Tiger Toraebi Store(This site)
• <White Tiger and Black Tiger Toraebi Store Official X (Twitter) (External site)

Regarding resale and production to order Inquiry We are unable to reply to you regarding this.
Thank you for your understanding.

If it is reselling or made to order, White Tiger and Black Tiger Toraebi Store Official X (Twitter) (External site)We will inform you from time to time.

We apologize, but we are unable to provide individual information regarding resale or restocking of products.
For information on resale and restocking, please seeWhite Tiger and Black Tiger Toraebi Store Official X (Twitter) (External site)We will post as necessary, so we would appreciate your checking.
*Please note that we do not guarantee that information will be transmitted via X (Twitter).

Also, if you enter your email address in "Receive notifications in stock" on the product page and click "Subscribe" you will receive a notification when the product arrives, so please use that as well.
*Please note that emails notifying us that we will not secure stock.

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