Toraebi Store PleaseTerms of service(Revised on December 2, 2024)

White Tiger and Black Tiger Toraebi Store(hereinafter referred to as “this site”)Terms of servicePlease read carefully.
Co., Ltd.Gray Parka Service Inc.(hereinafter referred to as the "Company")Terms of serviceWe assume that you have agreed to all the contents. You will also comply with relevant laws. PleaseTerms of serviceIf you do not agree to the terms, please refrain from using the site.

[About usage]

When you use this site, you agree toTerms of serviceYou agree to and comply with the following.

[About copyright]

The copyright for all content and information on this site belongs to our company or a third party that has given us permission to use it. Copying, distributing, selling, publishing, etc. beyond the purpose of personal use is prohibited.

[BookTerms of serviceRegarding changes]

Our company may not provide this information without prior notice or consent to the customer.Terms of servicemay be changed.
bookTerms of serviceRegarding the use of this site after changes have been made, the newTerms of serviceshall apply.
The Company will once again notify the customer of the newTerms of serviceWe may ask for your consent.

[About changes and cancellation of the contents of this site]

Our company reserves the right to change, discontinue, or suspend the content of this site without prior notice or consent. Please note that our company will not be held responsible for any damages caused by changes, cancellations, or suspensions of this site.

[Establishment of sales contract]

When you place an order on this site, it constitutes an offer to enter into a contract. After completing your order, our system will automatically send you an order completion email, but this is only to notify you that your order has been completed. Our company has determined that the reasons for refusing or canceling the contract described below do not apply.merchandiseThe customer's application will be accepted and a contract will be established when the product is shipped. Furthermore, even after the contract has been concluded, if it is found that any of the reasons for refusing or canceling the contract described below apply, we may cancel the contract. In addition, even if the customer completes the order procedure, the purchasedmerchandisemay be sold out. In this case, the relevantmerchandiseThe purchase contract will be deemed to have been canceled, and the Company willmerchandiseetc., and will be exempted from the obligation to deliver such items. In addition, the Company shall not be responsible for any damage caused to the customer due to non-delivery, except for refund of the purchase price.

[About transfer of ownership]

purchased by the customermerchandiseThe ownership of the item shipped by us ismerchandisewill be transferred once it arrives at the customer's designated delivery address.

[About refusal/cancellation of contract]

If the customer falls under one of the following reasons, the Company may refuse to conclude the contract even after the customer has completed the order or after the Company has sent the order completion email, and the Company may refuse to conclude the contract.merchandiseYou may cancel the contract even after it has been shipped and the contract has been concluded.

1. If approval/payment is not received as a result of screening by the credit card company, etc.
2. If false facts are found in the customer's personal information, etc.
3. of your ordermerchandiseIf the product is not available for a long time, or if the production is completed.
4. limited quantitymerchandiseIf you receive an order that exceeds the specified quantity,
5. In the event that a violation of these Terms, other Company terms, or laws and regulations is recognized.
6. Prices and other information posted on this sitemerchandiseIf there is an error in information or sales conditions, etc.
7. If a reason similar to one of the above items is recognized (including cases where the customer fell under one of the above items in transactions between the customer and the Company in the past), or if the Company otherwise determines that the order cannot be fulfilled.

[About cancellation]

merchandiseAs a general rule, cancellations cannot be accepted after we have sent you an order completion email. Due to the circumstances of the customer's internet environment, we will not be able to respond even if the email is undelivered.

merchandiseIf you do not receive the item and return it to our store
From our storemerchandiseAfter shipping, the customermerchandiseIf the item is not received and is returned to our store (including but not limited to cases where the item is refused, the storage period has expired due to absence, or the address is unknown), we will notify you via your registered email address.
merchandiseIf you wish to have the item re-shipped, please contact us by replying to our email within one month after receiving the email notification. Please note that re-shipping will be done with shipping charges paid on delivery.
If you do not receive a reply or receipt within one month after receiving the email notification from our store, we will notify you to your registered email address and your order will be treated as canceled, and you will be responsible for the following costs.merchandiseIf you have paid the price in advance, we will process the refund for the remaining amount after deducting the customer's burden.

• Shipping fee
  *Prices are based on regional shipping charges determined by our store. For detailsUser GuidePlease check "About delivery".
  *You will be charged the same amount for orders with free shipping.
  *If you have to reship multiple times, we will charge you the shipping fee for each reshipment.
  *If return shipping costs are incurred separately due to the delivery company's terms and conditions, the additional cost will be borne by the customer.
• orderedmerchandiseActual expenses such as fees incurred in connection with (including, but not limited to, wrapping fees and various service fees)

[About returns and exchanges]

merchandiseWe cannot accept returns or exchanges for items other than initial defects.
merchandiseWe cannot accept exchanges for promotional items (novelty items), defective or damaged exterior cardboard, etc.
merchandiseIf there are any defects or defects after delivery,merchandiseWithin 7 days after arrival,Toraebi StoreTo customer centerInquiryPlease contact us using the form. In principle, defective products will be replaced. However, if we do not have replacement stock or if we determine that replacement is inappropriate, we will issue a refund.

Cases where returns cannot be accepted
(1) Due to long-term storage, etc.merchandiseInitial defects after the support period has passed from the date of arrival
(2) Returned without prior noticemerchandise
(3) Scratches or damage occur after use by the customer.merchandise
(4)Replacement request from someone other than the purchaser
(5) When purchased through auction sites or other channels other than official channels.
(6) When making a purchase at a store outside of this site (including, but not limited to, permanent stores, physical stores, and internet stores)
(7) If it is due to manufacturing characteristics.

[About resale and inappropriate behavior]

Purchase and resale for commercial purposes is prohibited.
Acts that our company deems to be for-profit, fraudulent, or inappropriate (e.g., there is a purchase limit)merchandiseRepeated orders by an individual or group of people, large orders or large-scale cancellations that cannot be recognized as personal use, repeated or continuousmerchandiseincluding, but not limited to, resale. ) from you or your customers.merchandiseIf a third party obtains themerchandiseIf there is a refusal to receive a product, a long-term absence, loss of contact, or other suspicious or business obstruction, we may, at our discretion, cancel or cancel the sales contract, refuse future purchases, or take other appropriate measures. In these cases, we will not be responsible for any damage caused to you or a third party.

[About delivery]

somemerchandiseIn stock exceptmerchandiseReservations must be made within 7 business days from the day after the order date.merchandisewill be shipped within 7 business days from the release date.
Delivery may be delayed due to weather, natural disasters, power outages, system troubles, incidents/accidents, or other reasons, or delivery may not be possible at the specified delivery date and time. The Company shall not be liable for any damage caused to the customer or a third party in these cases unless the damage was caused intentionally by the Company.

[About the delivery area of your order]

merchandisePlease select the country/region available for delivery on the purchase page. If your country/region is not listed, we may not currently be delivering.

[Regarding member registration]

(1) Registration of member information
Customers who wish to register member information must agree to these Terms and Conditions and then register member information in accordance with the procedures separately specified by the Company.

(2) Notification of changes
If there is a change in your name, address, telephone number, or other information that you have reported to us, you must promptly notify us of the change using the method prescribed by our company.

(3) Prohibition of transfer, etc.
Rights held by registering member information may not be transferred, sold, or changed name to a third party, lent or used, or provided as collateral.

(4) If you wish to cancel the registration of member information, you must notify the Company using the prescribed method. Additionally, the registered member information is personal to the individual, and the Company will treat it as if a similar notification has been made from the time the Company becomes aware of the customer's death.

(5) Cancellation of rights based on member information registration
If a customer who has registered membership information falls under any of the following, the Company may immediately revoke the customer's rights without prior notice. Furthermore, as a result of our taking the above-mentioned measures, you will no longer be able to use the service, and we will not be responsible for any damage caused to you or any third party as a result.

• If there is any falsehood in the declaration or notification contents to our company.
• If the credit card that the customer has submitted as a means of payment is no longer approved for use due to cancellation of the usage contract by the credit company or other reasons.
• If there is a delay or nonperformance of payment obligations such as fees;
• If we are unable to contact the customer whose customer information has been registered by telephone, fax, e-mail or other means.
• In the event of any other violation of these Terms.
• In other cases that our company deems inappropriate.

Please note that we will not be able to respond to any other acts or reasons that we deem inappropriate.

(6) Responsibility for managing member ID and password
You recognize that your member ID and password are important, and you assume full responsibility for managing your member ID and password. Additionally, member IDs and passwords may not be transferred, bought or sold, changed name, lent or used, or provided as collateral to a third party.

(7) Prohibited matters
Customers who register member information shall not engage in the following acts.

• Act of applying false registration details when using the service
• The act of intentionally applying for multiple accounts in order to gain an advantage in purchasing.
• Acts that interfere with the operation of this service or that may otherwise interfere with this service.
• Acts of using this service by fraudulently using a credit card
• Act of illegally using member ID and password
• Acts that cause inconvenience, disadvantage, or damage to other customers, third parties, or our company, or acts that are likely to do so.
• Acts that infringe on the copyrights, privacy, and other rights of other customers, third parties, or our company, or acts that are likely to do so.
• Acts that violate public order and morals, or other acts that violate laws or regulations, or acts that may be likely to do so.

[About protection of personal information]

By using this site, you agree to the "Privacy Policy" posted separately.

[About authentication]

To protect personal information, this site uses SSL (Secure Socket Layer), an encrypted communication technology on the Internet that is considered highly reliable. However, we do not guarantee its security, and neither we nor each credit card company will be held responsible in the unlikely event that your personal information is leaked or otherwise occurs for no reason attributable to us.

[About email deletion, etc.]

The Company shall not slander, slander, or post any content to the Company or this site.Terms of serviceIf we receive an e-mail with content that violates the above, we may delete the e-mail without any notification or reply.

[Disclaimer]

The Company shall not be liable for any damage caused to the customer, customer's related parties, or third parties due to the use or inability to use this site.Terms of service・We do not assume any responsibility except in cases explicitly stipulated in other regulations or in cases where damage is caused intentionally by our company.

[About the agreed jurisdiction court]

The Tokyo District Court or the Tokyo Summary Court shall have exclusive jurisdiction over disputes arising between customers or their related parties regarding this site.

[About applicable law]

bookTerms of serviceThe interpretation and application of this Agreement shall be governed by the laws of Japan.